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How to use the app

Everything you need — putting it on your phone, logging an issue, and what happens when there's no signal.

Add the app to your phone

It installs straight from the web — no App Store.
snag-myohana.com
  1. 1On iPhone, open Safari — not Chrome, and not a link inside WhatsApp (those can't install apps).
  2. 2Go to the address above.
  3. 3Tap the Share button — the square with the arrow pointing up.
  4. 4Tap Add to Home Screen, then Add.
  5. 5A Maintenance icon with a little house appears with your other apps.
Android: open the address in Chrome → tap the ⋮ menu → Add to Home screen (or Install app).
Still have the old “Snag” icon? Hold your finger on it → Remove, then follow the steps above. Your sign-in and history are kept.

Log an issue

  1. 1Pick the Site and the Room.
  2. 2Choose the Importance — use Critical for anything unsafe or urgent.
  3. 3Type a short title that says what and where — “Crack in main hall ceiling”.
  4. 4Take a photo — it helps whoever fixes it find the right spot first time.
  5. 5Tap Send issue. It goes straight to the maintenance board.

No signal? Keep going

Issues save on your phone and send themselves the moment you're back online — you'll see “Saved offline” and then a tick when they've gone through. Nothing gets lost.

Names and PINs

Sign in by picking your name and entering your PIN. Don't have one, or forgotten it? Ask your manager — they can set a new PIN in seconds.

Printable guides

The same instructions as nicely formatted PDFs — good for staff rooms.
Add the Maintenance App to Your Phone Admin Guide for Rooms and Users